TELUS Digital, a leading global technology company deploying exceptional customer experiences, will expand its global AI research footprint with the launch of the TELUS Digital Research Hub at the University of São Paulo (USP) in Brazil on March 18, 2025.
Backed by a USD 1 million, three-year investment, the state-of-the-art facility will serve as a collaborative research space, attracting leading global AI research talent to drive advancements in artificial intelligence (AI)-fueled CX.
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“The launch of TELUS Digital’s partnership with USP and our new TELUS Digital Research Hub on campus marks an exciting milestone in our company’s sustained commitment to advancing AI research and development, incorporating diverse perspectives to mitigate bias and promote responsible AI, and contributing to the global dialogue on AI’s potential,” said Renato Vicente, Director, TELUS Digital Research Hub.
Over the next three years, the company’s research agenda will include advancing the capabilities of Fuel iX, the company’s proprietary, generative AI platform and suite of solutions that personalize, secure and scale digital interactions.
“By uniting academia and leading CX industry experts, our goal is to leverage the strengths of both groups to create innovative and transformative real-world applications with measurable impacts,” Vicente continued.
The TELUS Digital Research Hub will be located within the Center for Artificial Intelligence and Machine Learning (CIAAM) at USP, an integrative center established in November 2023 to catalyze innovation and encourage discussions on technological, economic, and social impact.
“USP is a leading force in artificial intelligence research, contributing a significant share of Brazil’s scientific advancements in the field,” said Fabio Cozman, Director of the CIAAM at USP. “The presence of TELUS Digital will both enhance research initiatives and provide an atmosphere of innovation to students.”
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