CSG has appointed Ken Kennedy as chief operating officer and president of its Revenue Management and Digital Monetization solutions unit. Previously president of technology and product, Kennedy has dedicated the last 15 years of his career at CSG to leading the company’s product management, engineering, and platform operations across CSG’s solutions portfolio.
“Ken’s innovation and vision has helped CSG become the leading global provider of digital monetization and customer engagement solutions that help our clients compete and thrive in an ever-changing world,” said Brian Shepherd, president and CEO of CSG. “He continues to strengthen our platform-based business model that supports our customers’ most complex business requirements, while delivering agility, flexibility and long-term profitability through cloud-based solutions.”
A forerunner in cloud technology, Kennedy will leverage his expertise to accelerate the growth and development of CSG’s cloud-based software-as-a-service (“SaaS”) platforms and solutions. He will also continue to grow the company’s vast network of ecosystem and systems integrator partners to enhance its holistic approach to solution development.
“The industry is undergoing a tremendous amount of change and transformation. However, CSG’s mission remains the same – to be customer obsessed in our relentless focus to solve their most pressing business challenges,” said Kennedy. “I am honored to be selected for this new role, maintaining my solid commitment to optimizing our customers’ cloud-based go-to-market strategies alongside the industry’s most talented team of technology professionals.”
As president of the Revenue Management and Digital Monetization unit, Kennedy will identify and drive revenue across the company’s different regions, developing products and solutions that deepen CSG’s relationships with its customers to help them solve their toughest business challenges, while fostering growth and innovation across the enterprise.
In addition to his work at CSG, Kennedy brings extensive experience in the BSS/OSS space, product portfolio strategy, SaaS deployment and technology engineering expertise. Kennedy was one of the original founders of Telution, serving as vice president of software development and professional services. He also worked at Andersen Consulting where he developed distributed software solutions for the manufacturing, financial services and communications industries.