AT&T and Verizon rank on top of business wireline customer satisfaction, according to JD Power. In the large enterprise segment, AT&T ranks highest for the fifth consecutive year, with a score of 872 while in the small and medium business segments, Verizon ranks highest with a score of 792 and 847, respectively.
“This recognition demonstrates our continued, dedicated focus on improving customer service and our obsession with delivering excellence and impact for our customers through integrated, innovative, connectivity solutions that harness the power of fiber and wireline technologies,” said Rick Welday, Executive Vice President and General Manager, Enterprise Markets, AT&T.
As described by JD Power, the services offered by telecommunication providers are at the core of every business—from small start-ups to Fortune 500 companies. This business lifeline between service providers and their business customers must be virtually free of any downtime, reasonably priced, and supported by superior customer service.
“Each business segment is experiencing market forces differently,” said Ian Greenblatt, Managing Director at JD Power. “While satisfaction is higher this year among small business customers, large enterprise customers are less satisfied as they face a challenging business environment to get back to a pre-pandemic status.”
Fielded from March to May 2022, the 2022 US Business Wireline Satisfaction Study is based on responses from over 5,000 business customers of data and voice services.