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When you write a story well, it impacts people, changes opinions, lives and even futures. Since the beginning of my career I've been telling stories with the aim of doing just that. Along the way I've had the opportunity to help shape the organizations I've been a part of. From recruitment, to marketing to development, major investments, strategic planning and executive management, I've crafted messages and visions to bring the organizations to a new place. Leading through innovation, I've increased revenue, numbers of people served, and overall impact of my past management assignments.

Leer más…Thinking Globally, Implementing Locally

In this day and age of OTT platforms and the changing face of ICT technology it is enlightening to see how companies try to distance themselves from having to talk to their users/customers. Especially if you are collecting and selling their personal information based on terms of service that are so general no one could imagine that the company is really scraping other websites and matching the information to what they have to then build a very deep dossier on everyone. But ask them and will get a convoluted answer that parses words such that you have no idea what they are really doing. You really don’t even have to look online to find how companies hide from their customers and have put concerted efforts into not having a way for customers to escalate their problems. Their answer is send us an email. Then you get a convoluted response that still hides the real answer, if you ever get any response at all. Those pesky customers!

Leer más…Companies That Hide from Their Customers

When you are reading this you very well may be at PTC in Hawaii gearing up for a great and challenging 2018. Or, you may be on one of the beaches in Hawaii conducting a very important staff meeting! Technology and our world seem to be changing every few months and you can rest assured that Telecom Review will be there every step of the way making sure that you, our readers, are well informed.

Leer más…Transformational Thinking Needs Transformational Doing

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